Apply for Retention Assistant

1. Upload Resume 2. Review Analysis 3. AI Interview (Optional) 4. Complete
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Please upload your resume and provide a brief cover letter for the Retention Assistant position at PlayGamesInc.

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About This Process

Our application process uses AI to analyze your resume and match it with the job requirements. Here's what to expect:

  1. Resume Analysis: Our AI will analyze your resume and provide feedback on how well it matches the job requirements.
  2. Optional AI Interview: You can choose to participate in a brief AI interview to provide additional information about your qualifications.
  3. Application Submission: Your application will be submitted to the hiring team for review.

Your privacy is important to us. Your information will only be used for this job application process.

Position Information
Retention Assistant

Company: PlayGamesInc

Description: Position imported from external system

Responsibilities: <ul><li>Set daily, weekly, and monthly goals for the retention team and monitor their performance against KPIs.</li><li>Monitor call quality, provide constructive feedback, and continuously improve call scripts.</li><li>Analyze reasons for customer churn and develop effective solutions to enhance retention rates.</li><li>Prepare and present regular reports on team performance and retention metrics.</li><li>Collaborate with Gorbachev Anton and Nazarova Elizaveta, to whom you will directly report.</li></ul>

Requirements: <p><strong>Essential Skills &amp; Experience:</strong></p><ul><li>1-2 years of experience in a call center or telephone sales environment.</li><li>Excellent knowledge of retention techniques and objection handling strategies.</li><li>Proficiency in CRM and dialer systems.</li><li>Ability to set tasks and control team KPIs.</li><li>Strong communication and leadership skills.</li><li>Fluent and articulate speech, stress resilience, and results-oriented mindset.</li><li><strong>Languages:</strong> Fluent English, Arabic, and Turkish.</li></ul><p><strong>Desirable Skills &amp; Experience:</strong></p><ul><li>Experience in team management (mentoring, monitoring, motivation).</li><li>Ability to analyze customer churn reasons and identify effective solutions.</li></ul><p><strong>Personal Qualities:</strong></p><ul><li>Proactive and eager to take initiative.</li><li>Strong problem-solver.</li><li>Excellent interpersonal skills.</li></ul>