Apply for Customer Support Officer Austria

1. Upload Resume 2. Review Analysis 3. AI Interview (Optional) 4. Complete
Upload Your Resume

Please upload your resume and provide a brief cover letter for the Customer Support Officer Austria position at Freedom24.

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About This Process

Our application process uses AI to analyze your resume and match it with the job requirements. Here's what to expect:

  1. Resume Analysis: Our AI will analyze your resume and provide feedback on how well it matches the job requirements.
  2. Optional AI Interview: You can choose to participate in a brief AI interview to provide additional information about your qualifications.
  3. Application Submission: Your application will be submitted to the hiring team for review.

Your privacy is important to us. Your information will only be used for this job application process.

Position Information
Customer Support Officer Austria

Company: Freedom24

Description: Position imported from external system

Responsibilities: <ul><li>Handling customer inquiries regarding trading platform, accounts, deposits and withdrawals;</li><li>Resolving client issues efficiently, ensuring high-quality service and satisfaction;</li><li>Assisting clients with onboarding, KYC (Know Your Customer), and account verification processes;</li><li>Maintaining accurate records of client communications for compliance and audit purposes;</li><li>Escalating technical or complex issues to relevant teams for resolution;</li><li>Proactively addressing client concerns to prevent dissatisfaction;</li><li>Collecting and analyzing customer feedback to improve service offerings;</li><li>Identifying and addressing suspicious activities, fraudulent transactions, or potential security risks;</li><li>Collaborating with the Compliance and Risk teams to mitigate client-related risks;</li><li>Other activities as per request(s) of the Company with the skill set of the Employee.</li></ul>

Requirements: <ul><li>Bachelor’s/Master’s degree in Economics, Finance, or a related field;</li><li>1-2 years of experience in customer support within the financial sector; experience with a broker is a plus!</li><li>Fluent in German, both written and spoken;</li><li>Fluent in English, both written and spoken;</li><li>Excellent communication skills;</li><li>A team player.</li></ul>