Retention Assistant

Description

Position imported from external system

Responsibilities

• Set daily, weekly, and monthly goals for the retention team and monitor their performance against KPIs.
• Monitor call quality, provide constructive feedback, and continuously improve call scripts.
• Analyze reasons for customer churn and develop effective solutions to enhance retention rates.
• Prepare and present regular reports on team performance and retention metrics.
• Collaborate with Gorbachev Anton and Nazarova Elizaveta, to whom you will directly report.

Requirements

Essential Skills & Experience:

• 1-2 years of experience in a call center or telephone sales environment.
• Excellent knowledge of retention techniques and objection handling strategies.
• Proficiency in CRM and dialer systems.
• Ability to set tasks and control team KPIs.
• Strong communication and leadership skills.
• Fluent and articulate speech, stress resilience, and results-oriented mindset.
• Languages: Fluent English, Arabic, and Turkish.

Desirable Skills & Experience:

• Experience in team management (mentoring, monitoring, motivation).
• Ability to analyze customer churn reasons and identify effective solutions.

Personal Qualities:

• Proactive and eager to take initiative.
• Strong problem-solver.
• Excellent interpersonal skills.

Conditions

• Work schedule 5/2 (8-hour working day)
• Official employment and full social package
• Opportunities for professional and career growth
• Corporate training and development

Manager

Ула Аббас

Department

MENA

Company: PlayGamesInc

Website: https://www.playgamesinc.com

About: PlayGamesInc is a software development company based in Cyprus, specializing in game development and interactive entertainment solutions.

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