Customer Support Specialist for Algorithmic (NFT) Clients

Description

Position imported from external system

Responsibilities

• Develop and maintain strong relationships with existing algorithmic trading clients;
• Identify and acquire new clients interested in algorithmic trading solutions;
• Provide technical support and guidance to clients on the use of our trading platforms and APIs;
• Educate clients about the platform’s features and how they align with their trading strategies;
• Analyze client feedback to identify areas for platform improvement and relay suggestions to the development team;
• Participation in conferences and seminars to expand networking and attract clients;
• Conduct onboarding sessions for new clients, ensuring they are fully equipped to use the platform efficiently;
• Proactively monitor client activities to preempt and resolve technical or strategic issues;
• Collaborate with sales, technical, and development teams to implement custom solutions for HFT, algorithmic clients and prop teams.

Requirements

• Experience: Minimum of 3 years in client support, acquisition, or algorithmic trading-related roles;
• Strong understanding of algorithmic trading strategies and platforms, familiarity with trading APIs, FIX protocol, and financial market structures;
• Expertise in the specifics of DMA business, including direct exchange connections and Cross Connect;
• Understanding of direct connections: FIX, FAST, TWIME, SIMBA, and others;
• Deep understanding of exchange and clearing infrastructure;
• Experience in servicing HFT clients with technical infrastructure support;
• Ability to analyze client needs and suggest appropriate solutions;
• Excellent verbal and written communication skills to effectively liaise with technical and non-technical clients;
• Proficiency in troubleshooting and resolving client issues related to algorithmic trading platforms;
• Strong interpersonal skills, proactive attitude, and the ability to work independently as well as part of a team;
• This role is ideal for individuals with a passion for technology and finance who are eager to support and grow a client base in a dynamic and innovative industry;
• Ability to speak and write in English fluently will be a competitive advantage.

Conditions

• Work in the modern office in the center of Limassol with Team of open-mind people;
• VISA sponsorship for employee and family members;
• Relocation package included compensation for flight, accommodation 1 month;
• The Company cover 30% of annual cost of Healthy Plan, which employee will decide to set up with any Insurance Company;
• 21 working days of paid vacation;
• 12 additional days off per year at the expense of the Сompany;
• The Employee is annually entitled to days sick leave with pay;
• Team building, corporate events, football and volleyball clubs, sports events and challenges;
• Competitive salary package including annual bonus;
• In honor of the birthday, wedding and birth of a child, the employee receives a gift from the Company.

Manager

Anna Konstantinova

Department

Institutional Business Department

Company: Freedom24

Website: https://freedomfinance.eu/

About: We offer our EU clients a comprehensive solution for successful investments, including direct access to major stock exchanges, expert securities analytics, and dedicated client support. Freedom24 provides both domestic and international clients with access to American and other global stock exchanges, alongside a wide array of financial market services tailored …

View All Company Positions