Customer Support Officer

Description

Position imported from external system

Responsibilities

• Handling customer inquiries regarding trading platform, accounts, deposits and withdrawals;
• Resolving client issues efficiently, ensuring high-quality service and satisfaction;
• Assisting clients with onboarding, KYC (Know Your Customer), and account verification processes;
• Maintaining accurate records of client communications for compliance and audit purposes;
• Escalating technical or complex issues to relevant teams for resolution;
• Proactively addressing client concerns to prevent dissatisfaction;
• Collecting and analyzing customer feedback to improve service offerings;
• Identifying and addressing suspicious activities, fraudulent transactions, or potential security risks;
• Collaborating with the Compliance and Risk teams to mitigate client-related risks;
• Other activities as per request(s) of the Company with the skill set of the Employee.

Requirements

• Bachelor’s/Master’s degree in Economics, Finance, or a related field;
• 1-2 years of experience in customer support within the financial sector; experience with a broker is a plus!
• Fluent in Italian, both written and spoken;
• Fluent in English, both written and spoken;
• Excellent communication skills;
• A team player.

Conditions

1. Opportunity to work in an international company;
2. Competitive salary;
3. Quarterly bonus based on Customer Support KPIs up to 100% of the gross salary;
4. Partial compensation of annual fee of a private insurance scheme;
5. Interesting tasks and projects;
6. Professional development and work in a team of experts.

Manager

Anna Konstantinova

Department

Tied Agent in Italy

Company: Freedom24

Website: https://freedomfinance.eu/

About: We offer our EU clients a comprehensive solution for successful investments, including direct access to major stock exchanges, expert securities analytics, and dedicated client support. Freedom24 provides both domestic and international clients with access to American and other global stock exchanges, alongside a wide array of financial market services tailored …

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